Privacy and Reservation Policies
Last updated: November 2025
General Policies
Rates and Reservations
- Rates are subject to change without prior notice
- Reservations require 100% prepayment
- All visitors must register at check-in
- Reservations made on Glampi.com are subject to availability confirmation within 24 hours
Check-in / Check-out Times
- Check-in: 3:00 PM
- Check-out: 12:00 PM
Pets
Each glamping site establishes its own policies. Pet admission is prohibited except where explicitly stated. If allowed, additional fees may apply and must be disclosed in advance.
Property Responsibility
Guests are liable for any damage assessed at checkout and must pay via electronic transfer the same day. Glampi is not responsible for personal losses.
Stay Termination
Management may terminate stays for policy violations with a penalty of CLP $300,000. No refunds for guest-initiated early departures.
Cancellation and Modification Terms
Standard Rate
- Full refund: Cancellation more than 30 days in advance
- 50% penalty: Cancellation between 15 and 30 days before
- No refund: Cancellation less than 15 days in advance
Modifications: Free until 15 days before. A fee of CLP $50,000 applies for changes within 10 days.
Promotional Rates
No modifications or cancellations allowed. A new booking is required.
Refunds are processed within 10 business days after cancellation confirmation.
Additional Policies
Late Arrivals
Arrivals after 8:00 PM require advance notice.
No Shows
No-shows incur the full reservation charge.
Social Activities
Social activities are limited to 8:00 PM maximum.
Sustainability
Sustainability is emphasized: restricted electronics use and water conservation required.
Privacy Policy
At Glampi, we are committed to protecting your privacy. This policy describes how we collect, use and protect your personal information.
Information We Collect
- Contact information (name, email, phone)
- Payment information to process reservations
- Travel and stay preferences
- Website usage data
Use of Information
- Process and manage your reservations
- Communicate with you about your stay
- Improve our services
- Send promotional information (with your consent)
We do not share your personal information with third parties, except when necessary to complete your reservation or when required by law.
Social Media and Meta Platforms
Glampi uses Meta platforms (Instagram, Facebook and WhatsApp) to communicate with its users, including automated responses. This section describes how we handle data obtained through those platforms.
Data we collect through Meta
- Username and public identifier of your Instagram or Facebook account
- Comments you make on our posts
- Direct messages you send to our official accounts
- Phone number and messages when you contact us via WhatsApp
How we use this data
- Reply to your comments and messages, including automated responses (bots and AI-powered assistants)
- Manage inquiries, bookings and delivery of discount codes
- Provide support and follow up on your requests
Automation notice: some responses on Instagram and WhatsApp are generated automatically. You can always request to be assisted by a person by writing "agent" or "talk to a human".
This data is not sold or shared with third parties for advertising purposes. We use infrastructure providers (Amazon Web Services) and artificial intelligence providers (Google) solely to operate the service. Data processing within the platforms is also governed by Meta's privacy policies.
We keep conversations and contact data while there is an active relationship with you or while they are necessary for the purposes described. You can request their deletion at any time.
Deletion of your data
You can request the deletion of all data we have obtained through Instagram, Facebook or WhatsApp in any of the following ways:
- Sending an email to reservas@glampi.com with the subject "Data deletion", indicating your Instagram username or WhatsApp number
- Sending a direct message to our @glampi_com account with the text "DELETE MY DATA"
We will process your request and delete your data (conversations, contact data and associated records) within a maximum of 30 days, sending you a confirmation once completed.
Have questions?
If you have any questions about our policies, feel free to contact us: